Friday, February 23, 2024

IMOC, Real-time and Integrated Digitalization of PGN Services

Reading Time: < 1 minute
Audina Nur




PT PGN Tbk, a Subholding Gas under Pertamina, is committed to enhancing its responsiveness to customer complaints by implementing various initiatives. One such effort involves the development of tools to monitor business processes and bolster real-time, integrated customer service, exemplified by the Integrated Monitoring Center (IMOC).

Through IMOC, precise and prompt information regarding distribution conditions, encompassing all customers, PGN gas infrastructure, and commerce, is readily accessible.

This enables direct monitoring of approximately 935 BBTUD of natural gas distributed to 839,151 PGN customers across 73 cities/districts, with a coverage area for natural gas pipeline infrastructure exceeding 11,675 KM.

Multi-purpose platform for managing gas distribution

IMOC serves as a multifaceted platform, not only facilitating the monitoring of gas distribution but also offering a conduit for customers or potential customers to access comprehensive information, ranging from registration procedures to the gas connection process. This aligns with PGN’s expansive Household Connection (SRT) development plan.

Presently, PGN has successfully established a household gas network, boasting 834,165 Household Connections (SR). Ratih Esti Prihatini, PGN’s Director of Sales and Operations, emphasized the significance of integration in the platform utilized by various units, anticipating improved efficiency and accuracy in addressing customer concerns.

The integration also caters to the digital support requirements of the PGN Contact Center, aiding in the identification and provision of detailed data on disturbances, incidents, and emergencies.

Furthermore, digital organization of the Disturbance Handling Team’s (TPG) response to incidents is expected to enhance effectiveness.

Audina Nur






We will provide you with an invoice for your reimbursable expenses.


New to Indonesian market? Read our free articles before subscribing to the premium plan. If you already run your business in Indonesia, make sure to subscribe to the premium subscription so you won’t miss any intelligence & business opportunities.


$550 USD/Year


$45 USD/Month

Cancelation: you can cancel your subscription at any time, by sending us an email

Add keywords to your market watch and receive notification:
Schedule a free consultation with us:

We’ll contact you for confirmation.


Iwan Satriawan, a Constitutional Law Professor at the Muhammadiyah University Yogyakarta, has raised concerns about the Constitutional Court’s effectiveness in performing its check and balance duties, stating that the current system has been compromised.
State-owned energy company Pertamina has undertaken a restructuring within its subsidiaries and sub-holdings, appointing Chalid Said Salim as the Chief Executive Officer (CEO) of Pertamina Hulu Energi (PHE).
The Ministry of Energy and Mineral Resources (ESDM) plans to open international tenders to accelerate the development of household gas networks (jargas), which have long been stagnant.
The Ministry of Energy and Mineral Resources (ESDM) is gearing up to initiate a significant infrastructure development endeavor in Batam City, scheduled to commence in July 2024. This ambitious project involves the construction of gas networks (known as jargas) through a collaborative effort between the government and private entities under the Government-Business Partnership (KPBU) framework.
Election Supervisory Agency (Bawaslu) has brought several concerns regarding the organization and vote counting of the 2024 elections, recommending specific measures be taken in 1,496 polling stations (TPS), an equivalent to 0.18 percent of the total 820,161 TPS across the country’s 38 provinces.
An expert at the Presidential hopeful Prabowo Subianto and Gibran Rakabuming Raka team reveals that the pair has devised a plan to establish a new coordinating ministry to manage free lunch and milk program if they are officially declared winner of the 2024 presidential election.